Privacy Policy

Kent Boiler Solutions Ltd ("we", "us", or "our") operates www.kentboilersolutions.com and provides boiler installations, servicing, breakdown repairs, landlord gas safety certificates, and general plumbing across Welling, Bexley, Dartford, Gravesend, Orpington, Chislehurst, Rochester, and Sidcup. Protecting the privacy of our website visitors and customers is a priority. This policy explains the types of personal information we collect when you browse our website, request a quote, or work with us, and how that information is used and safeguarded.

If you have questions about this policy or how we handle your data, please email [email protected], call 07394 325538, or message us on WhatsApp at 07394 325538.

General Data Protection Regulation (GDPR)

Kent Boiler Solutions Ltd acts as the Data Controller for the personal data you provide to us. Our lawful bases for processing personal information under UK GDPR include:

• Performance of a contract or taking steps at your request before entering into a contract, such as preparing quotes, scheduling visits, and completing boiler or plumbing work.
• Your consent, for example when you ask us to contact you via email, phone, or WhatsApp.
• Legitimate interests in running and developing our business, improving our services, and maintaining the security of our website and communication channels.
• Compliance with legal obligations, including health and safety, tax, and record keeping.

We retain personal information only for as long as needed to fulfil the purposes described in this policy, to comply with legal requirements, or to resolve disputes.

Information We Collect

The personal information we may collect includes:

• Contact details such as your name, email address, phone number, and service address.
• Project information that helps us understand your property and the work you would like us to complete.
• Communications you send to us by email, phone, WhatsApp, or through our online contact and quote forms.
• Technical data collected automatically by our website hosting provider, including IP address, browser type, referring pages, and timestamps.
• Any documents, photographs, or other files you choose to share to support your enquiry.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries, provide quotes, and manage bookings.
• Plan and deliver boiler, heating, and plumbing services safely and efficiently.
• Communicate updates about your project or respond to follow-up questions.
• Maintain our records, manage payments, and comply with regulatory requirements.
• Monitor website performance, troubleshoot issues, and prevent fraudulent or malicious activity.

Data Retention

We keep personal data for as long as necessary to provide services and meet our legal obligations. Quotations, invoices, and project records are typically stored for up to seven years to comply with UK tax and accounting rules. When data is no longer required, it is securely deleted or anonymised.

Online Privacy Policy Only

This Privacy Policy applies to information collected through www.kentboilersolutions.com and through our direct communications with you. It does not apply to information collected offline or via channels that we do not control.

Contact Us

Kent Boiler Solutions Ltd is based at 249 Montrose Avenue, Welling, Kent, DA16 2QU. You can reach us at [email protected] or by phone on 07394 325538. We are happy to answer any questions about this policy or how we handle your data.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.